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Today’s guest started literally in his garage, fulfilling orders made on an app he developed himself with his partners. He is Chieh Huang, CEO of Boxed, a membership-free wholesale retailer that offers direct-to-consumer delivery of bulk goods.

Like every startup, Chieh had to be very selective of what areas to scale and when, eventually coming up with the idea to hire robotic engineers to innovate new and exciting ways to fulfill customer orders.

Though highly automated, Chieh has always believed in giving the customer a personal touch and so he ensured every order was sent with a hand-written thank you note.

Chieh shares insights into his management tactics – having a very strong opinion against micro-managing, speaking as a former micro-manager – and how he takes the time to be present for his team members from the bottom to the top.

His energy is quite infectious and I hope you enjoy listening to Chieh as much as I enjoyed chatting with him.

Please welcome, Chieh Huang.